Get In Touch
Avenida dos Pescadores 205,
4490-013 Póvoa de Varzim, Portugal
info@createfashionbrand.com
+351 252 132 697
Work Inquiries
orders@createfashionbrand.com
+351 912 148 425

Terms and Conditions

Introduction

We kindly ask you to read and accept these Terms and Conditions carefully before placing an order with Create Fashion Brand ApS. The owner and operator of this website (“createfashionbrand.com”) is:

Create Fashion Brand
Avenida dos Pescadores 205,
4490-013 Povoa de Varzim
Portugal
Email: hello@createfashionbrand.com
Company registration no. (CVR no.):

Throughout these Terms and Conditions, Create Fashion Brand ApS (“Create Fashion Brand”, “we”, “us” or “our”) shall be referred to as “the company”, while the company’s customers shall be referred to as “the customer” (“you”, “your”). The Terms and Conditions apply to any transaction between the company and the customer, whether made online or at one of the company’s physical locations (“Showroom”, “Factory”, “Warehouse”).

Disclaimers

We accept no liability for printing and typing errors, as well as obsolete items.

While we strive to use only the highest-quality photography to represent our products in the most accurate and realistic way in terms of color rendition, we cannot guarantee that the products you receive will look exactly like what you see on your computer screen due to the fact that different device screens reproduce colors with vast variations and amount of detail.

Legal Capacity

By placing an order on our website, you are giving consent that you are over the age of 18. If you are under 18 you must let your parents or legal guardian know about our terms and conditions before using this website and placing an order. We reserve the right to accept orders only from those over 18 years.

Payment, Pricing and Discounts

Payment is taken at the time of purchase. We use Adyen N.V. to process all payments and accept most major payment methods, including but not limited to Visa, MasterCard, American Express, Visa/Dankort, IDEAL, Cartebancaire, PayPal, etc. For a full list of options please refer to: https://www.adyen.com/payment-methods.

We do not store any debit/credit card information. Payment Card information is sent directly to Adyen N.V. via a secure connection (SSL). The information is approved or refused by the bank and forwarded to Adyen. Adyen will deduct the amount from the credit/debit card on behalf of Create Fashion Brand instantly. You can read more about security here https://www.adyen.com/policies-and-disclaimer/privacy-policy.

Four currencies are used for transactions on our website: DKK, EUR, GBP, USD. Which of the four currencies your shopping cart will be displayed in depends on your geographic location and is determined automatically. The customer cannot choose the currency and shall be responsible for any currency adjustment, conversion and/or fee charged by their financial institution or payment processor when making a payment.

All prices on our website are incl. VAT for all EU customers (and customers in Canada, Norway and Switzerland). For all non-EU customers, all prices are excluding VAT.

Create Fashion Brand offers a quantity discount (12,5% for 2-4 pieces; 25% for 5+ pieces) that is applied automatically at checkout. The discount is based solely on the number of items in your basket, which means that you can mix products of various styles and colors in the same order.

None of the occasional promotional codes may be combined with each other or with the quantity discount. Create Fashion Brand does not apply discounts retroactively. Should the customer fail to apply a promotional code, they can contact customer support within 2 days of submitting the order and expect store credit for future use equal to the amount of the discount.

Promotional codes may not be applied to an order paid for with a gift card.

Personal Information

To place your order, you need to create a size by providing your body measurements details and your email address. You then will be prompted to set up a password in order to be able to access your account and saved measurements. All provided information should be true, accurate, current and complete in all respects. The personal information you enter during a purchase is used solely for order processing and promotion purposes; it will only be disclosed to the third parties directly involved in the production of your order or promotion. In addition to personal information we also log IP addresses and any referral links. This information is used solely for statistical purposes and to investigate cases involving abuse / fraud. All personal information is stored for up to 5 years after the financial year when the order was placed, in accordance with the Danish Bookkeeping Act, and in order to facilitate a renewed trade and for the investigation of fraud. Please find more information regarding the collection, usage, and storage of personal customer information in our Privacy Policy.

Orders

Create Fashion Brand reserves the right to accept, refuse, cancel or hold any order you place with us. Once we’ve received your order, you’ll receive an order confirmation email that indicates the order number and contains information about the details of your order and the expected delivery timeline.

By submitting an order, the customer accepts full responsibility for having checked that all the styling options of the chosen product/s AND the size are correct. Every submitted order shall be considered final. As our products are custom-made, we cannot accept any changes after an order has been submitted. In exceptional cases and at the sole discretion of the company, a change may be applied to a submitted order if requested within a few hours of its placement.

Under the Danish Consumer Contracts Act § 17, you can cancel your order before we have started the production of your ordered garments. In such a case the customer will receive a full refund. By submitting an order you agree to the start of the production of your order, whereby the right of withdrawal cannot subsequently be used.

N.B.: First-time customers placing an order of 4+ items will see their order being split into two with a test shirt produced first to make sure that the ordered fit is the correct one. Because of longer lead times to complete such orders, it may happen that one or more of the originally ordered colors is sold out, in which case we will replace it with a currently available color in consultation with the customer.

Lead Time

Our lead time is 7 to 14 days on average starting from the day the payment is received. Unforeseen acts of nature beyond our control, force majeure or problems of the delivering company may cause a delay, for which Create Fashion Brand may not be held responsible. While we aim at completing the absolute majority of orders within the 7-14-day timeframe, the provided timeline is only an estimate for your reference and cannot be guaranteed.

Boxed gift cards normally are delivered within 2-4 business days.

Shipping and Customs

We offer free worldwide shipping and use the services of DHL Express, FedEx, and UPS, depending on the region. In exceptional cases, we might use other courier services than the ones stated if that is the only viable solution. We do not currently ship to Brazil, Russia, and Turkey. Once the order is shipped, the customer will receive an email notification with a tracking number for the package.

All orders are shipped from the European Union which means that no import fees apply for customers with delivery addresses in the EU.

Customers in the United Kingdom (UK), Canada, Norway, and Switzerland normally should not incur any customs-related fees. In case this does occur, we kindly ask you to inform our customer service via hello@createfashionbrand.com.

Returns

Create Fashion Brand offers customized, tailor-made products. As such, those products cannot be resold. Therefore, we do not provide full returns. We do, however, offer a full exchange service if the delivered product doesn’t match the ordered styling specifications (color, fabric, neck style, etc.). The company reserves the right to decide to request the return of product(s) and provide a return label, if necessary. Create Fashion Brand cannot take any responsibility for the correctness of the submitted measurements. The return of a product based on fabric or styling preference is not possible.

Each customer shopping with Create Fashion Brand is covered by the Perfect Fit Guarantee. The guarantee is offered once per each product type (t-shirt, polo, sweatshirt, etc.) and can be only used once in the same product category. Should the garment’s fit not meet the customer’s expectations, we shall adjust the measurements and issue a replacement free of charge. Any potential subsequent replacements of the same product type are at the sole discretion of the company. In case a customer already has used the guarantee once for a specific type of product yet wishes to make further adjustments to the size, they are encouraged to contact our customer support for fit/ sizing advice. Nonetheless, if after going through with the Perfect Fit Guarantee, the customer decides to make further alterations in the size due to changes in the body dimensions, size or style preferences, the customer will not be eligible to use the Perfect Fit Guarantee again.

In order to be eligible for a replacement, the customer shall contact our customer support within 2 months of receiving the garment and follow the instructions listed on the customer’s profile under the tab Guarantee. The customer may be asked to measure the received garment and share that information with our support team.

Because some colors/models are seasonal/special editions,Create Fashion Brand does not guarantee that the replacement will be in the same color/style.

In case a garment has been produced with a fabrication defect or with large deviations (more than 1.5cm per measurement), we will, by agreement with the customer, replace the garment. The customer will be asked to measure the received garment and send photos of it showing the defect/deviations. The customer shall reach out to the customer support team within 2 months of receiving their order.

Create Fashion Brand will not accept return claims on the basis of sweat stains or discoloration.

Risk of Goods

The risk of goods purchased from Create Fashion Brand ApS is transferred to you as a consumer at time of delivery. Risk passes therefore from Create Fashion Brand ApS to the customer as soon as the customer has received the package (as written in Danish Sale of Goods Act § 73).

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